To frequently asked questions.

Are you covered under extended health benefits?

Yes. If you have extended health benefits, registered social workers and psychotherapists are covered under most plans.

Check with your company’s Human Resources department. Ask them:

  • Do I have coverage for counselling with a registered social worker or registered psychotherapist?
  • What is my allowable coverage total per person per year?
  • Does my plan require practitioners to be clinically supervised by a psychologist?

We will provide you with a receipt that includes a registration number for reimbursement on health care benefit plans.

Are you covered under First Nation Non Insured Health Benefits (NIHB)?

Yes. We are authorized NIHB providers with extensive training in cultural safety and awareness. If you and your family have been impacted by the residential school system, funding is available to cover the cost of your therapy. As NIHB providers, we apply for the funding on your behalf. We continue to be committed to respectfully walk alongside Indigenous members of community in their healing journey.

Are your services tax deductible?

Yes. In Ontario, the services of registered psychotherapists and registered social workers are authorized as “medical practitioners” and can be claimed as a medical expense when filling your tax return.

Is therapy confidential?

In general, the law protects the confidentiality of all conversations between a client and a social worker/psychotherapist.

We do not disclose information without your written permission. However, there are some rare exceptions to this rule (all involving risk and/or emergency) such as:

  • An intent to harm one’s self or others (including risk of harm to children and dependents)
  • Disclosure of harm by a health professional (no matter how long ago)
  • A court order

What is your cancelation policy?

We understand that things come up, and choices need to be made which can change your schedules.

We respectfully request 48 hours notice to cancel or reschedule your session. Charges apply to sessions canceled within 24 hours.

Do you offer a sliding scale?

As private practitioners, our services are fee-based. We are not able to provide a sliding scale. If cost is a barrier to you, please see our community resources page for recommendations of free services.